In 2021, the provincial consumer protection Commission accepted more than 60,000 complaints about quality, safety and after-sales service problems

2022-06-23 0 By

Source: Zhejiang Legal Daily reporter Chen Yanggen correspondent Zheng Jing report on the 25th, the provincial consumer protection commission issued 2021 annual complaints accepted analysis.Data show that in 2021, the provincial consumer protection Commission accepted a total of 64,561 consumer complaints, including 43,852 commodity complaints and 20,709 service complaints, saving 70.59 million yuan of economic losses for consumers.According to the nature of complaints, the top five are quality, safety, after-sales service, contract and false publicity, accounting for more than 85% of the total number of complaints.From the analysis of hot issues of annual complaints, mainly reflected in six aspects, including: online shopping complaints concentrated, social platforms, second-hand trading risks prominent;Frequent car consumption complaints, pre – and post-sale chaos;Housing and decoration complaints are frequent, and it is difficult to protect consumers’ right to know and fair trade;Beauty service problems are prominent, prepaid consumption risks need to be prevented;Household appliances complaints remain high, new smart home appliances marketing “routine”;Catering and accommodation service problems are prominent, cancellation disputes and complaints are concentrated.The Spring Festival is coming, catering and accommodation issues are more concerned.It is understood that in 2021, the provincial consumer protection Commission accepted a total of 4,182 complaints about catering and accommodation services, and the main problems of complaints were unsatisfactory sanitary environment, frequent price disputes, unfulfilled preferential promises, and concentrated cancellation disputes.Among them, some preferential promises such as vouchers, free sample vouchers and low discounts obtained by consumers through online group buying and wechat likes cannot be used in the store, and the gifts and additional services promised by operators in the early stage cannot be realized.